Customer Service Specialist, fixed-term, 9-month contract - #53293

Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organization have made SKAN a market leader and a key partner to industry and research laboratories.

Overview

Our Pure Solutions division is the market leader in Switzerland for laboratory workspace solutions and clean air services. To strengthen our four-person Customer Service team, we are looking for an experienced Customer Service Specialist (Inside Sales). This is a fixed-term maternity/leave replacement position with a planned start date of October 1, 2026, or November 1, 2026, for a duration of nine months. As the central point of contact within the department, you will play a key role in ensuring outstanding customer service through professional order management and close collaboration with internal teams. If you enjoy working in a dynamic environment and are a true team player, we look forward to hearing from you.

Responsibilities

• Respond to customer inquiries in a timely and professional manner
• Prepare quotations, process customer orders, and manage invoicing
• Coordinate communication between customers, the Service Department, and Product Management (Particle Counters)
• Prepare and administer service agreements
• Review service technicians' reports and process related invoices
  
  
  

Hardskills

• Commercial/business training or equivalent education with solid technical understanding
• Several years of experience in customer order processing or order management
• Strong SAP experience, particularly with the Service module (service orders, customer orders, contracts, and billing/DP90)
• Proficiency in Microsoft Office and Salesforce
• Fluent German and good English language skills, French is an asset
  
  
  

Softskills

• Strong team-oriented mindset
• Customer-focused with a passion for sales support and delivering excellent service
• Open, approachable, and effective communicator
• Ability to think cross-functionally and take initiative
• Self-motivated with a high degree of ownership and independence
  
  
  

We offer you

• An open and collaborative corporate culture
• Freedom to contribute and develop ideas
• Opportunities to participate in sports and social activities
• Professional development and continuous learning opportunities, especially at our SKAN Academy
• Comprehensive and career-focused onboarding
• Quick decision-making paths and flat hierarchies
• Transparent and open communication
• 5 weeks of vacation, with the option to take additional leave
  
  
  

Additional information

We look forward to receiving your complete application documents (CV, diplomas and employment references) via our career page.

For this position, we are focusing on direct applications and are not working with external agencies. Any dossiers submitted by agencies will not be processed.

For questions please contact Viviane Braxton.