CDI - Floor Manager Lugano (W/M) - #45657

People management and development

• Plan daily activities, setting objectives and assigning tasks to the team
  

• Observe the team on the floor and provide ongoing feedback and coaching, supporting their personaldevelopment
• Participate in recruitment activities in partnership with the leading team and in line with the HR strategy
• Provide induction for new arrivals and ensure their full integration within the team
• Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas
• Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition
• Propose people development plans to store management and HR
Identify training needs and share them with the store management and the training manager

Sales and Customer experience

• Drive the achievement of sales goal through their team members, with a specific responsibility on their departments

• Develop business strategy and action plan to enhance the growth of their departments

• Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities
  

• Support the store team in difficult and complex sales and in managing complaints

• Plan morning briefings, ensuring involvement of all team members and support them in their preparation

• Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines

• Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators

• Develop an action plan to meet targets based on performance indicators analysis

• Supporting the buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc...
  

Operations and Visual Merchandising

• Support store management in organizing, ensuring proper floor coverage and supervision

• Collaborate with operations team and store management to improve end to end processes in store

• Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience
  

Profil

• At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity

• Perfect mastering of Italian, Very good level English. French or a third language will be considered as an advantage

• Professional background: strong career in management, preferably with international and luxury fashion retail experience

• Proficient with Excel / IT tools

• Exemplarity: application of procedures, attitude, presentation, etc.

• Driving and charismatic presence on the sales floor and with various interfaces

• Capacity of resilience and well organized

• Excellent leadership attitude and ability to lead and motivate a team;

• Professionalism, enthusiasm and humility
  

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation

• Team player mentality to build meaningful relationships and ability to work autonomously

• Availability, flexibility and dynamism to function in a high-pace environment

• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense
  

As a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure!