Customer Service Representative hourly/Stundenlohn - #44667

Jet Aviation


Datum: vor 2 Wochen
Stadt: Kloten, AG
Vertragstyp: Ganztags
Location:

Zürich, Zurich, CH, 8058

Flexible Work Arrangement: Onsite

Job Category: Fixed Base Operations (FBO)

Career Level: Technicians / Crew

Requisition Id: 5598

Position Summary

As a Customer Service Representative you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich.

Main Responsibilities

  • Interaction with owners, passengers and crews of private aircrafts
  • Valet parking, porter service and handling of luggage from and to the aircraft
  • First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
  • Airside and landside transport of passengers and crews
  • Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
  • Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone
  • Booking of airport slots with the online system OCS

Main Responsibilities Cont.

  • Preparation of flight relevant documents for crews
  • Professional verbal and written communication to all stakeholders such as customers, local and international authorities, third party suppliers, etc.
  • Ensure cleanliness of our passenger and crew lounges
  • Meet and exceed customer expectations by anticipating their desires, responding in a timely manner
  • Proactive offering and sales of additional services to our customers
  • Promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures
  • Support your colleagues and superiors with other duties as required

Minimum Requirements

  • High-class hospitality experience, aviation experience and background are an advantage
  • Fluent in English both written and verbal
  • Fluent in German (including good understanding of Swiss German) is an advantage
  • Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
  • A valid driver's license, Category B is mandatory
  • Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
  • Impeccable manners, interpersonal and communicational skills

Desired Characteristics

  • Thorough understanding of quality and service expectations of high-end clientele
  • Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)
  • Good mental and physical health and the ability to work under pressure
  • Readiness and ability to work independently and as part of a multicultural and dynamic team
  • Teamwork and team-oriented behavior naturally is part of your daily routine
  • Knowledge of Microsoft Office and web based applications is desired

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