Intership in Premium Feedback Services (limited 6-12 months, 40-100%, all genders) - #44494

As a member of our Legal Feedback Team, your primary role involves addressing legal and paralegal inquiries originating from SWISS. Our objective is to provide thorough and high-quality responses to all such requests.

Starting date: July 01, 2026

You may apply in English or German

Tasks

Your responsibility includes managing complaints and inquiries within the legal domain for SWISS, as well as overseeing routine administrative duties like mailbox handling and sorting of incoming letters. Additionally, you may be assigned ad-hoc tasks as needed.

• Assist our Lead team and Experts with various short- and long-term assignments.
• Take over administrative tasks for the department.
• Support our legal teams with various tasks e.g. proceeding payments.
• Develop own ideas for improvement and participate in projects.
• Registration of Claims and Handling
  
  

Benefits

• Flexible workhours and part-time working models
• Diversity programmes
• 25 days of annual vacation
• Discounts
• Subsidized parking or public transport
• Remote working (e.g. from home)
• Flight benefits
• Employee and networking events
• Company health management
  
  

Requirements

If you are interested in diving into the world of Customer Service and Aviation, learn more about the Lufthansa Group, you are the right person.

It would be great if you were a friendly, helpful and positive person with a hands-on approach.

• Workload Specification: For this position, a 70%-100% workload is preferred.
• Bachelor’s or Master’s Degree or an “HF” Advanced Federal Diploma of Higher Education in Tourism or in similar field of study
• German and English fluently spoken and written, French or Italian is an asset.
• Experience with MS Office (Excel, Word, PowerPoint, Outlook)
  
  

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

Contact

Anita Bauer

[email protected]