Director Internal Communications Ops - #44403

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

We are seeking a Director, Internal Communications Operations, to provide strategic communications counsel to the Chief Global Operations Officer and their leadership team. Operating with an AI-first mindset, this role ensures effective, consistent communication across the function and leads high-impact internal communication and engagement strategies aligned with the company’s vision and objectives.

The role also oversees executive communications for the Chief Global Operations Officer, including planning and delivery, in close partnership with Corporate Communications.

As a trusted advisor to senior management, the post holder will lead multiple high-impact internal communication initiatives and drive best practice across the function, including the adoption of new communication tools and approaches.

Key Accountabilities

Communication Strategy Development

Develop and implement internal communication strategies and plans that support Global Operations and PMI’s vision, mission, and business objectives, leveraging strong business acumen and awareness of key priorities.

External Engagement

Partner with Corporate Communications to define and deliver external engagement activities, providing Operations perspectives, content, and proof points to support broader Corporate Affairs initiatives.

Strategic Counsel

Act as a trusted advisor to the Chief Global Operations Officer and their leadership team, providing expert guidance and tailored communication solutions aligned to business needs.

Internal Communications Leadership

As a senior member of the GIC team, lead the continuous development of internal communications capabilities across PMI, identifying and implementing innovative tools, practices, and solutions.

Team Leadership and Delivery

Lead and oversee the Global Operations Internal Communications team, setting strategic direction, ensuring high-quality delivery, and aligning activities with corporate and executive communications priorities.

Content and Channel Management

Oversee the creation, quality, and distribution of engaging content across internal channels, driving continuous improvement in channel effectiveness and reach.

Change Communication

Support Global Operations transformation and change initiatives by developing and delivering communication plans that drive understanding, adoption, and engagement.

Measurement and Insight

Define and apply measurement frameworks and KPIs to evaluate the effectiveness of internal communications, using insights to inform continuous improvement and demonstrate impact.

Employee Engagement

Promote a culture of open communication and engagement, ensuring employees are informed, connected, and aligned with the company’s purpose and priorities.

We’re Looking For Someone With

Education

Bachelor's degree in communications, public relations, or a related field and / or equivalent skills demonstrated.

Work Experience

• Minimum of 10 years of experience in internal communications, with at least five years of experience of managing global function / business unit communications
• In depth knowledge of communications best practice, with specific expertise in managing internal communications within a global, multi-cultural, matrix environment.
• Proven track record of developing and executing successful internal communication strategies.
• Strong leadership and team management skills.
• Excellent written and verbal communication skills.
• Proven ability to work effectively with senior leaders and cross-functional teams.
• Experience in delivering change management and employee engagement initiatives.
• Proficiency in using internal communication and AI tools and platforms.
  
  

Skills And Competencies

• Ability to work independently.
• Strong interpersonal and relationship-building skills.
• Ability to manage multiple high impact projects and priorities in a fast-paced environment.
• Strategic thinking and proven track record in problem solving, bringing creative and new solutions.
• Strong business acumen with analytical and data-driven decision-making skills.
  
  

What We Offer

Our success depends on the talented people who come to work every single day with a sense of purpose and an appetite for progress.

You will join a company that invests in you. We will support your growth as an employee through individual development and structured career management. You will join a dynamic, fast-paced work environment in a constantly evolving industry. Our employees have the courage, curiosity, and conviction to see possibilities where others only see challenges. We offer a competitive salary and benefits package.

Join PMI And You Too Can

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future.
  
  

For more information, please visit www.pmi.com and www.pmiscience.com.



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