Sr Staff Outbound Product Manager - #32493


Datum: Mai 27, 2022
Stadt: Sulz, AG
Vertragstyp: Ganztags
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

App Engine Outbound Product Managers are responsible for all outbound and commercial aspects of ServiceNow App Engine. Outbound Product Managers interact with our existing and prospective customers to guide them on product journeys, bring their voices back to our product roadmap, help drive product strategy, guide product messaging and positioning, enable sales with technical content and enablement, and help craft product packaging and pricing.

As a regional Outbound Product Manager in EMEA, you will be representing HQ in-region as a trusted partner of our regional GTM teams. You will gain insights from regional activities to develop an in-depth understanding of regional market dynamics and sales success drivers. You will scale regional success and bring best practices to HQ.

Our ideal candidate has a strong product and market background and excels in all areas of strategy development and execution including project management, business development, consensus building, and problem-solving. You should also have strong technical experience and the ability to pick up and dive into the technology and product. Enterprise software products, especially SaaS background, and experience collaborating with go-to-market (GTM) will be critical. In addition, the ability to thrive in an unstructured, collaborative culture with a strong level of comfort around sophisticated problems and ambiguous situations. An attitude of ownership with strong execution prowess in a B2B enterprise software context is critical to success.

Your responsibilities:

  • Be the regional product evangelist with our customers/partners

  • Drive growth by engaging with sales/presales and supporting strategic deals in the region

  • Be a trusted advisor for large/ strategic customers; build and maintain strong customer relationships. Gather customer insights and feedback and infuse the learning back into the organization and product roadmap

  • Develop a deep understanding of regional customer requirements, partner with Inbound Product Managers to define market opportunities and influence roadmap priorities

  • Support Sales and Presales in EMEA throughout the sales cycle to inspire, motivate, and ultimately win customer business

  • Uncover areas within the business to drive regional performance improvements

  • Present with authority at industry conferences, panels, and customer and internal events


  • 12+ years of total experience in product management, presales consulting, or management consulting at an enterprise software company or SaaS company (preferred)

  • Application development background is a must. Low-code market understanding and ServiceNow technology experience preferred

  • Experience operating in an ambitious environment and driving the adoption of new and emerging products

  • Consistent track record of working cross-functionally to deliver business impact

  • Demonstrated customer obsession in engagements

  • Demonstrated consistent ability to drive both strategy and results.

  • Experience defining and capturing product requirements and transforming them into a product roadmap

  • Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

  • Experience driving solution development through big-picture solution development

  • Strong leadership and communication skills - written and verbal - to work with senior executives both internal and with customers. Comfortable in business and technical discussions

  • Strong networking and influencing skills; able to drive extended and virtual teams

  • Bachelor's degree in a relevant field of study; MBA a plus but not required

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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